How a long time customer of Sprint PCS got screwed in his time of need.
Wow.
This month I had such a bad experience with my wireless carrier, SprintPCS, that I have to make it public.
May 2005 was a tough month. In the first week, my grandfather (who I used to live with and was very close to) passed away. I grabbed a flight down to Nevada to be with my grandmother and family down there. A couple of days later, my father fell very ill and was in intensive care in Oregon. I grabbed an emergency flight up to Oregon to be with him. They told us he might not make it.
During this rough time, I had to make a lot of phone calls. To prevent a $200 cell phone bill, I called my wireless carrier, Sprint PCS, and request an upgrade of my plan. I wanted to pay a bigger monthly fee to get more minutes. I explained my difficult situation, but they refused to upgrade my plan unless I signed a two year contract. I told them I could not sign the contract because I was going overseas later in the year. They still refused to upgrade my contract. Apparently they wanted either the $150 I was going to rack up in over-usage minutes, or the $200 (or whatever it is) cancellation fee for my two year contract when I went overseas. I asked them to cancel my account at the end of the billing period. I had to go back to the ICU, and my batteries were dying. I told them I needed to get off the phone, but they kept trying to talk me in to signing the contract. I eventually said, "Cancel my account, I need to go," and hung up.
