I recently ordered the hard-to-find
Wii Play video game online at JR.com. They were one of few stores that had the item in stock. Their price was good, especially with a ten dollar discount for signing up for Google Checkout.
Unfortunately, I never received the item I paid for.
It all started with the item shipment notice I received by email:
Date: Mon, 19 Feb 2007 22:50:04 -0800 (PST)
To: xxxx-bixx77970tih6@checkout.l.google.com
From: "JR.com Customer Service"
Subject: Item Shipped Notice
Dear YOUR NAME,
We are pleased to tell you that the following items of
yours have been shipped:
Order # SKU Product Name Quantity Shipped Shipping Method
Tracking Number
----------------------------------------------------------------------------------------------------------------------------
554772499577151 NIN WI-RVLRRHAE Wii Play with Wii Remote (
Nintendo Wii ) 1 First Class Mail (no tracking available)
The first thing that caught my eye was the fact that they say it shipped First Class Mail, and that no tracking was available. I don't know of any retailers who ship $50 software without a tracking number. I gave them the benefit of the doubt and waited about three weeks. I received nothing. I then emailed them asking for status: